Terms and Conditions

Welcome to Heritage Loom Nest, where craftsmanship meets culture. We thank you for choosing us as your destination for authentic, handwoven, and handcrafted Indian products. These Terms and Conditions outline the rules and regulations for the use of our website, https://heritagelooms2.odoo.com, and apply to all visitors, users, and customers. Please read these terms carefully before engaging with our platform or purchasing our goods.

1. Our Vision

At Heritage Loom Nest, we believe that tradition is not just preserved—it evolves. We are custodians of legacy, passionately working with Indian artisans to bring timeless creations to the modern world. Our commitment lies in blending elegance, culture, and craftsmanship to deliver products that tell a story. Every item is an embodiment of skill passed down through generations.

2. Eligibility

By accessing this website or placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. If you are representing a company, you must be authorized to accept these terms on behalf of the entity.

3. Authenticity of Products

Each product at Heritage Loom Nest is a unique masterpiece. Because our offerings are handcrafted and made using traditional techniques, variations in texture, color, and finish may be expected and appreciated as a hallmark of authenticity. We make every effort to display our products as accurately as possible, but images may slightly differ from the final delivered item.

4. Order Acceptance & Payment

All orders placed through our website are subject to acceptance. We reserve the right to cancel or limit the quantity of any order for any reason, including suspected fraud, unavailability, or errors in pricing.

Payment Options:

We accept secure payments through the following methods:

• Credit/Debit Cards
• UPI
• Net Banking
• Wallets (where applicable)

All prices are in INR unless otherwise mentioned and include applicable taxes.

5. Shipping & Delivery

We strive to dispatch all orders within the stipulated timelines. Shipping charges and estimated delivery times are clearly communicated at checkout. Please ensure that all shipping information is accurate at the time of order. Delays caused by inaccurate addresses or unforeseen logistics issues are not the responsibility of Heritage Loom Nest.

Currently, we ship across India. For international delivery, please contact us directly.

6. Cancellations & Returns

Our customers are our priority, but due to the delicate and personalized nature of our handcrafted products, returns are only accepted in the following scenarios:

• The product is defective
• The product received is significantly different from the description

Returns must be initiated within 48 hours of receiving the order. Cancellations are accepted only if made within 24 hours of placing the order. Please refer to our Return & Cancellation Policy for complete guidelines.

7. Intellectual Property Rights

All images, content, product designs, and branding on this website are the exclusive property of Heritage Loom Nest. Unauthorized use, reproduction, or distribution is strictly prohibited and will be pursued legally.

The use of our platform does not grant you any right or license to use our trademarks, logos, or intellectual content in any capacity without prior written consent.

8. Limitation of Liability

Under no circumstance shall Heritage Loom Nest or its affiliates be liable for any indirect, incidental, or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.

9. User Responsibilities

You agree not to use the website for any unlawful or prohibited activities. Any breach of our policies, misuse of content, or engagement in fraudulent behavior will result in termination of services and may invite legal action.

10. Privacy Commitment

We respect your privacy. All personal and transactional information shared on our site is kept confidential and used solely for order fulfillment and communication. Please read our Privacy Policy to learn more about how your data is handled.

11. Governing Law and Jurisdiction

These Terms shall be governed in accordance with the laws of India. All disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

12. Modification of Terms

We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our site after changes implies acceptance of the new terms.

13. Contact Information

We value communication and are always here to help. For questions, concerns, or support, reach out to us:

• Email: priyasheritagelooms@gmail.com
• Phone: 8595368412
• Address: Krishna Kali Tala Sonamukhi 722207, Sonamukhi , Bishnupur , Bankura ,West Bengal